Refund policy

Last updated: October 16, 2026

Returns & Refunds

At RayeMarie, we want you to love your purchase! Because our items are shipped directly from our suppliers, all returns must follow our return guidelines below.

Return Eligibility


  • Return requests must be submitted within 7 days of delivery.
  • Items must be unworn, unwashed, unused, and in their original condition with all original tags and packaging.
  • Items must be approved for return before being shipped back.
  • We do not offer exchanges at this time. If you need a different size or style, you may place a new order after your original return is approved and processed.


Items That Cannot Be Returned

For hygiene and supplier-policy reasons, the following items are final sale and cannot be returned for fit, preference, or change of mind:


  • Jewelry
  • Beauty products
  • Bodysuits
  • Intimates and lingerie
  • Swimwear
  • Face masks

Other products may also be marked final sale on their product pages. If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and help determine the appropriate resolution.


How to Request a Return

Contact RayeMarie before sending any item back.

  1. Include your order number, the item you wish to return, and the reason for your request.
  2. For damaged, defective, or incorrect items, include clear photographs of the item and its packaging.
  3. We will review your request and provide the next steps if your item qualifies.

Please do not mail any item back without receiving return instructions and authorization. Returns sent without authorization may not be accepted.


Return Shipping

For eligible returns due to fit, preference, or change of mind, the customer is responsible for return shipping costs.

If an item arrives damaged or the wrong item is sent due to a shipping error, please contact us before returning it so we can review the issue and provide instructions.

Original shipping and handling charges are generally nonrefundable, subject to applicable law.


Refunds

Once an eligible return has been received and processed by our supplier, we will review the refund confirmation and process any applicable customer refund through the original payment method.

Please allow additional time for the refund to appear in your account, depending on your payment provider.

Refunds are not guaranteed until the return has been reviewed and approved. Supplier deductions or restocking fees may affect the amount refunded to RayeMarie and will be handled in accordance with the applicable return terms and law.

For return and refund questions, please contact: rayemarieco@gmail.com

RayeMarie Customer Support

Email: rayemarieco@gmail.com

Please include your order number in all return-related messages so we can assist you as quickly as possible.

Thank you for supporting RayeMarie!

This policy is subject to applicable consumer protection laws. If a product arrives defective, damaged, or incorrect, please contact us promptly so we can help resolve the issue.